Hai Phong City People's Committee has just issued Decision No. 3549/QD-UBND implementing the pilot model of online citizen reception. This is a solution to modernize [...]
The People's Committee of Hai Phong city has just issued Decision No. 3549/QD-UBND implementing the pilot model of online citizen reception. This is a solution to modernize citizen reception activities, improve the efficiency of resolving complaints, petitions, and feedback, meeting the requirements of administrative reform and digital transformation.
According to the Decision, the pilot model of online citizen reception is held at the City People's Committee Headquarters, Commune People's Committee and other suitable locations, and has the same legal value as receiving citizens directly. When necessary, the system can connect with the Government Inspectorate, the Central Citizen Reception Committee or relevant ministries and branches. Citizens participate in the public reception through an online video conferencing system, using specialized software, ensuring information and data security and legality according to regulations.
The model aims to improve the efficiency and quality of citizen reception, especially in epidemic conditions or complex social situations; Limit the number of complaints filed by many people and beyond levels; At the same time, it creates convenience and saves time and costs for people and management agencies.
The City People's Committee requires that online citizen reception must fully comply with the law, ensure the legitimate rights and interests of citizens, and enhance the application of information technology in operating and handling work. Citizen meetings will be audio-recorded, video-recorded, and long-term data stored to serve monitoring, supervision, and complaint resolution.
The City People's Committee Office coordinates with relevant agencies to synchronously deploy infrastructure, software, and transmission systems, ensuring smoothness and safety for online citizen reception activities.
The pilot of this model is expected to improve transparency and efficiency in citizen reception work, while contributing to promoting the building of e-government and serving the people better./.
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