Resolutely ensure 100% of administrative procedures are resolved on time

Improve the rate of administrative procedure settlement documents performed online at level 3 and level 4

Resolutely ensuring that 100% of administrative procedure documents are resolved on time, increasing the rate of administrative procedure documents being resolved before the deadline, fully updating the progress and results of resolving administrative procedure documents on the city's public service portal. Improve the rate of dossiers resolving administrative procedures done online at levels 3 and 4.

Coordinate with the City Post Office to proactively have measures and solutions to improve the rate of sending and receiving administrative documents through public postal services. Implement 100% of documents exchanged between state administrative agencies in electronic form. Implement 100% disbursement of state budget capital investment plan. Apply, maintain and improve the Quality Management System according to ISO standards as prescribed; Deploying electronic ISO.

Continue to implement Plan No. 57/KH-UBND dated March 11, 2022 of the City People's Committee on arranging and consolidating the organizational apparatus of departments and branches; administrative agencies under departments and branches; specialized offices under the district People's Committee; Public service units in the city ensure the right time, the right arrangement and the right structure of the number of leaders.

For People's Committees of districts, publicize planning; land use plan; land recovery compensation price on the district's electronic information portal. Direct the People's Committees of communes, wards and towns to make public the list of poor households; Publicize commune, ward and town budget revenues and expenditures on the electronic information portal of communes, wards and towns and at the headquarters of the People's Committee of communes, wards and towns.

Focus on urging the implementation of administrative reform work

Specifically, the City People's Committee assigned the Department of Home Affairs, in November 2022, to complete the work of inspection and guidance on administrative reform at agencies and units along with checking discipline and administrative discipline in the performance of public duties of cadres, civil servants and public employees according to the city's 2022 Administrative Reform Inspection Plan; In August 2022, coordinate with the Department of Health to propose a plan to measure people's satisfaction with public health services...

Assign the City People's Committee Office to regularly check online the publication of administrative procedures on the electronic information portal of agencies and units; publicize internal processes for handling administrative procedures of agencies and units; In October 2022, complete the research and propose to the City People's Committee to innovate the one-stop shop mechanism according to the model of resolving administrative procedures regardless of administrative boundaries...

Assign the Department of Information and Communications to integrate and provide 100% online public services at levels 3 and 4 on the National Public Service Portal; Timely update administrative procedures provided online at level 3, level 4 and via public postal services on the city's Public Service Portal according to the new Decisions announcing administrative procedures of the Chairman of the City People's Committee; Provide accounts on the city's Public Service Portal, camera connection system at the One-Stop Department for the Department of Home Affairs to coordinate and regularly carry out administrative reform inspections...

Assigned to the Department of Finance, in August 2022, complete a report proposing that the City People's Committee direct specific measures and solutions to increase the rate of new business establishment; achieve 100% of socio-economic targets and achieve a higher rate of increase in the city's gross product (GRDP) in 2022 than in 2021...

Department of Science and Technology, advises on the implementation of electronic ISO application and pilot application of KPI (performance evaluation index) in the city's administrative agencies.

City Post Office has measures, solutions and models to improve the quality of services for sending and receiving administrative documents through public postal services.

In 2021, the city's PAR Index reached 91.80 points, ranking 1/63 provinces and centrally run cities; The city's Satisfaction Index with Administrative Services (SIPAS) reached 93.38%, ranking 2/63; The city's Public Administration Performance Index (PAPI) ranked among the highest scoring groups among provinces and centrally run cities. Indicators related to the city's administrative reform work all had a strong breakthrough, especially the Administrative Reform Index ranked first in the country for the first time.