(Haiphong.gov.vn) - On the afternoon of March 14, at Aeon Mall Hai Phong, the city Department of Industry and Trade coordinated with the National Competition Commission to organize the […]
(Haiphong.gov.vn) - On the afternoon of March 14, at Aeon Mall Hai Phong, the city's Department of Industry and Trade coordinated with the National Competition Commission to organize a Launching Ceremony in response to Vietnamese Consumer Rights Day 2024 and the Program to sign commitments for businesses to produce and provide services to ensure safety and quality for consumers.
>Scene of the Launching Ceremony.
The program aims to contribute to affirming the role, position and importance of protecting consumer rights, gradually creating a safe and sustainable consumption environment, creating the foundation for a civilized and modern consumer society with stable and sustainable development.
>Leaders of the National Competition Commission, Ministry of Industry and Trade spoke in response.
Speaking at the Ceremony, a representative of the National Competition Commission, Ministry of Industry and Trade said that Vietnam Consumer Rights Day 2024 continues to be selected and launched by the Ministry of Industry and Trade with the theme "Transparent information - Safe consumption", to affirm the meaning and importance of information for consumer safety in the process of choosing, paying, and using goods and services, especially in the context of increasingly Fraudulent acts and infringement of consumer rights in transactions in the online environment.
In his opening speech at the Launching Ceremony, Deputy Director of the Department of Industry and Trade Le Minh Son stated that in recent years, the work of protecting consumer rights has been paid attention to by party committees, authorities, mass organizations, and socio-political organizations in the city. The Department of Industry and Trade has presided over, together with agencies and units, strengthening law enforcement to protect the legitimate rights of consumers.
Deputy Director of the Department of Industry and Trade Le Minh Son delivered the opening speech at the Launching Ceremony.
At this Launching Ceremony, leaders of the City Department of Industry and Trade hope to continue to receive support from specialized agencies of the Ministry of Industry and Trade, close coordination of all levels, branches, and units in the area to further strengthen state management, companionship and support of the community of manufacturing, trading, and service providing enterprises in the area to create a safe and sustainable consumption environment, creating the foundation for a civilized and modern consumer society. great.
>Representatives of businesses sign a commitment to provide quality services for consumers.
On this occasion, the Department of Industry and Trade presided over and coordinated with the city's Association for Measurement and Protection of Consumer Rights and production, business, and service providing enterprises in the city to organize a Signing of Commitment to ensure safety and quality for consumers in 2024 with activities such as: Organizing to hang banners and slogans on protecting consumer rights at the headquarters, or distribution centers and stores of businesses; Providing goods and services that ensure safety and quality for consumers; Organize monthly/weekly warranty and free repair of the business's products; Organize a program allowing free exchange/return of goods within a certain period of time; Organize monthly/weekly/promotional programs, incentives, and discountsfor consumers on the occasion of Vietnamese Consumer Rights Day March 15; publicly disclose the business's contact points and hotline for customer care and consumer complaint resolution; Resolve consumer complaints promptly and according to regulations, ensuring the best benefits for consumers...
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