In January 2026, administrative procedure reform in the city continued to be implemented synchronously and drastically and achieved many results [...]
In January 2026, administrative procedure reform in the city continued to be implemented synchronously and drastically and achieved many positive results, contributing to improving the quality of service for people and businesses, building a modern, open and transparent administration.
According to the report, from the beginning of 2026, the city has strengthened direction and administration and issued many documents to ensure that the reception and settlement of administrative procedures are carried out smoothly and effectively at the City Public Administration Service Center and commune-level Public Administration Service Centers.
One of the important highlights is the publication, full disclosure and transparency of administrative procedures. Right in the first month of the year, the Chairman of the City People's Committee issued 13 decisions announcing the list of administrative procedures with a total of 225 procedures reviewed, including 36 new procedures, 123 procedures amended, supplemented, replaced and 25 procedures abolished. To date, 100% of administrative procedures are listed and publicized at the Public Administration Service Center at all levels, on the National Database on Administrative Procedures and electronic information portals of agencies and units.
In particular, according to the assessment of Index 766 on the National Public Service Portal, Hai Phong scored 93.01 points, ranked 9th out of 34 provinces and cities. In particular, the indicators of transparency and satisfaction of people and organizations all achieved maximum scores; The rate of digitization of records and results of resolving administrative procedures reached over 86%, the rate of exploitation and reuse of digitized data reached over 95%, showing the clear effectiveness of digital transformation in resolving administrative procedures.
The work of reviewing and simplifying administrative procedures continues to receive attention. Departments, branches, branches and commune-level People's Committees have reviewed 165 procedures and proposed to simplify 49 procedures. The City has approved a plan to simplify 41 administrative procedures in many fields, and at the same time review, reduce and simplify 12/13 internal administrative procedures, contributing to reducing compliance costs and resolution time for people and businesses.
Regarding the results of resolving administrative procedures, during the period from December 15, 2025 to January 14, 2026, the whole city received more than 314 thousand dossiers, of which 99.9% of dossiers were received online. The number of resolved documents reached more than 307 thousand; The rate of early and on-time resolution reached 99.63%, confirming the great efforts of administrative agencies in improving discipline, discipline and service quality.
At the same time, the city has completed connecting the Administrative Procedures Resolution Information System with the National Population Database and connecting with 23 information systems of central ministries and branches. The electronic implementation of essential procedures such as birth registration, death registration, permanent residence registration, health insurance card issuance... has created clear advantages for people.
Notably, from January 10, 2026, Hai Phong City Public Administrative Service Center at 18 Hoang Dieu Street officially came into operation, becoming a focal point to receive, resolve and return results for more than 2,200 administrative procedures in a manner independent of administrative boundaries. The "5 onsite" model with the coordination of the post office and banks has contributed to shortening processing time and reducing costs for people and businesses.
It can be affirmed that, with the drastic direction of the City People's Committee and the synchronous participation of departments, branches and localities, the city's administrative procedure reform in January 2026 has achieved many outstanding results, creating an important foundation to continue building a professional, modern administration, taking people and businesses as the service center in the coming time./.
Procedures
