Hai Phong leads the country in administrative reform by 2025

The information was announced at the third meeting in 2026 of the Government Steering Committee on the development of science, technology, innovation, digital transformation and Project 06. The results not only reflect the Port City's persistent efforts in reforming the apparatus, but also show a clear shift from "management" to "service" thinking.

In the 2025 SIPAS Index, Hai Phong continues to be the only locality in the country to reach over 90%, with a satisfaction rate of 91.12%

In 2025, on the Index 766, assessing the quality of service to people and businesses, Hai Phong ranks No. 1

According to the announcement of the Ministry of Home Affairs, Hai Phong's 2025 PAR INDEX reached 95.37%, the highest in the country and exceeding the second-ranked locality by 2.21%. This is the second consecutive year and also the third time within 5 years that the city holds the number 1 position nationwide in administrative reform.

Hai Phong City Public Administration Center No. 18 Hoang Dieu

It is worth noting that Hai Phong not only leads in overall score but also makes its mark in a series of key areas. The administrative procedure reform index reached 99.92%; Institutional reform reached 98.24%; Public finance reform reached 98.94%; Civil service reform reached 96.33%. Those numbers reflect the city government's strong determination to streamline processes, improve operating efficiency and create a favorable environment for people and businesses.

Leaders of the Party Committee of Thuy Nguyen Ward People's Committee closely direct "removing bottlenecks" in administrative procedures for people and businesses in the city center

In the 2025 SIPAS Index, Hai Phong continues to be the only locality in the country to reach over 90%, with a satisfaction rate of 91.12%. This is not only the result of reforms on paper, but also a recognition from the people themselves - those who directly benefit from the service quality of public administration.

The Party Committee of Tien Lang commune always accompanies businesses and satisfies the people in the area

In particular, the level of satisfaction with the formulation and implementation of policies reached 91.01%; The level of satisfaction with the provision of public administrative services reached 91.26%, both ranked first in the country. The city also leads in many important criteria such as government accountability, access to public services, quality of officials and civil servants as well as the effectiveness of receiving and processing people's feedback and recommendations.

Maintaining loyalty to businesses, trust to the people, Hong An Ward Public Administration Center always satisfies the people and businesses in the area

For two consecutive years, ranking first in the country in both PAR INDEX and SIPAS is clear evidence of a strongly transforming administration in Hai Phong - where the government not only operates effectively but also uses the satisfaction of people and businesses as a measure of service quality.

An Hai Ward Public Administration Center always serves the business community and the majority of people in the ward

In the current flow of digital transformation and comprehensive reform, Hai Phong is showing the image of a dynamic, pioneering city, where each reform step is aimed at being closer to the people, faster and more effective.