Improve the quality of civil servants and public employees in handling administrative procedures

(Haiphong.gov.vn) – The City People's Committee has just issued Plan 125/KH-UBND on improving the quality and efficiency of using online public services in 2024.

With the goal of "Digital transformation must be people-centered and motivated" and equipping each citizen with skills to become a "Digital Citizen" in the future; Promoting the caring responsibility of local leaders, units actively and proactively replicate initiatives to apply good practices and strive to achieve assigned targets. The plan requires reviewing and perfecting institutions and laws, promoting reduction and simplification of administrative procedures. Improve the quality of provision and increase the efficiency of online public services throughout the process, promote the rate of online payments, ensure ease of use and user friendliness; raise awareness and responsibility of heads of departments, branches, branches, and People's Committees of districts, communes, wards, and towns; raise the shifto the quality of civil servants and public employees in handling administrative procedures.

Officers, civil servants, and public employees must take the lead and advocate and guide family members when carrying out administrative procedures 100% in the electronic environment. Taking people as the center and motivation, prioritizing solutions to increase the participation of people, businesses and social organizations in implementing and monitoring administrative procedures in the electronic environment of state administrative agencies at all levels.

The plan sets a target of 100% of qualified administrative procedures as prescribed by law being provided in the form of full-service online public services; 80% of all online public services are integrated and provided on the National Public Service Portal (currently reaching 84.7%). The results of handling digitalized administrative procedures at department, district and commune levels reached 100%; 50% of administrative procedures are done remotely online by people and businesses (currently, department level has reached 85%, district level has reached 83%, commune level has reached 61%). At least 45% of online payment transactions on the National Public Service Portal out of the total number of public service payment transactions (currently reaching 83%); 80% of administrative procedures requiring financial obligations are paid online on Cong national public services (currently reaching 87%). 100% of arising records are updated in the Administrative Procedures Resolution System; 100% of the processing results of administrative procedures are synchronized on the National Public Service Portal (currently reaching 92%). At least 90% of the entire application process is online

The rate of digitizing records and results of handling administrative procedures: Department and district levels are 90%; Commune level is 70% (Department level, district level has reached 81%, commune level has reached 87%). 60% of adults use online public services. 100% of people and businesses using online services are identified and authenticated seamlessly and unified across all systems of government levels from central to local (according to the DTI scoring results in 2023, it has reached 100%).

The plan provides tasks and solutions to improve the quality of online public service provision, review and improve the quality of the information system for handling city administrative procedures; Review administrative procedures for providing online public services throughout the process; reforming administrative procedure regulations according to the plan to reduce and simplify administrative procedure handling processes. Improve the efficiency of using online public services, increase propaganda about improving efficiency, increasing the rate of using online public services, ensuring ease of use and user friendliness to officials, civil servants, public employees and people and businesses who need to handle administrative procedures; Improve awareness and operational efficiency, promote small rolesProactivity and initiative of the heads of agencies and units in the process of directing and implementing...

Promote non-cash online payments, implement policies to reduce fees and charges when handling administrative procedures through online public services to encourage people and businesses to resolve administrative procedures completely in the electronic environment; Departments, branches, localities, agencies and units promote propaganda of non-cash online payments through introductions, instructions on how to do it, time-saving benefits, and tracking settlement progress through mass media; Propagate the implementation of non-cash online payments to ensure compliance with regulations.

Digitize records and results of administrative procedures, focus on digitizing and cleaning data, attaching the digitization of records and results of administrative procedures to the reception and processing of each dossier; Promote the reuse of digitized data through connecting and sharing data with the personal and organizational data management warehouse on the National Public Service Portal./.