After more than one year and eight months of implementing Resolution No. 57-NQ/TW, national digital transformation has made progress in terms of institutions, infrastructure, and digital platforms. Concurrently, the implementation process has also revealed bottlenecks that need to be addressed, ranging from data, infrastructure, resources, to shared platforms and implementation organization.
At the National Conference to review 1 year and 6 months of implementing Resolution No. 57-NQ/TW, General Secretary and President To Lam requested the deployment of a 100-day action plan to address digital transformation bottlenecks, create strong changes, and make digital transformation more substantive.
To concretize this requirement, Plan No. 05-KH/BCĐTW identifies 50 key tasks for the 100-day peak period. The requirement is not only to complete tasks on time but also to create operational products that are used by people and have verifiable results.
On July 29, Prime Minister Le Minh Hung signed Decision No. 88/QD-BCĐCP promulgating the Action Plan of the Government Steering Committee. The peak period will be implemented over 100 working days, focusing on addressing urgent and delayed tasks, creating changes in governance, administration, and serving citizens and businesses.
Data is one of the key focuses of the peak period. Throughout the implementation process, the situation of fragmented data, lack of connectivity, sharing, and effective exploitation remains an issue that needs to be addressed. Additionally, some systems have been invested in individually, with overlapping functions, causing difficulties for inter-connectivity and increasing investment and operating costs.
On June 24, 2026, Deputy Prime Minister Ho Quoc Dung signed Decision No. 1132/QD-TTg promulgating criteria and a list of national shared digital platforms in agencies within the political system.
The list includes 79 platforms, of which 17 are shared across various sectors and fields. These platforms must ensure connectivity, inter-operability, data sharing, and provide data and indicators for monitoring, measuring, and evaluating operations and usage efficiency.
The Decision also stipulates that after national shared digital platforms are put into operation, agencies and organizations shall not invest in, build, procure, lease services for, or expand systems with similar functions, objectives, and scope of use, except in specific cases.
The requirement is not just to build more systems, but also to reorganize how systems connect, share, and exploit data.
At Hanoi Station, a biometric ticket control system has been put into trial, connected to the electronic ticketing system and the citizen identification database.
During the trial period from August 1 to August 10, 2025, the average ticket checking speed reached 3-5 seconds/passenger, approximately 50% faster than QR code scanning; the success rate of recognition was over 98%, and more than 92% of surveyed passengers rated it as convenient or very convenient. From August 19, 2025, the system has officially been put into operation at Hanoi Station.
At Noi Bai International Airport, from July 2026, biometric kiosks at Terminal T1 allow passengers on domestic flights to complete authentication in about 10 seconds with 3 steps: scanning their boarding pass, scanning their chip-embedded citizen identification card, and facial recognition. After authentication, biometric data is synchronized on the system for passengers to use automatic lanes in the security check area and at boarding gates. Each day, the system successfully serves approximately 2,000-3,000 passengers.
These cases demonstrate that identification and biometric data have been integrated into specific operational processes. For passengers, the change is reflected in reduced time and fewer steps; for operating units, data is used in the process of controlling and serving passengers.
Thus, the effectiveness of data is demonstrated not only by its connectivity but also by its integration into a specific process, creating measurable changes.
The biometric kiosk system contributes to reducing pressure at check-in areas and enhancing passenger clearance speed at Noi Bai Airport - Photo: Phan Cong
In the field of public services, the effectiveness of digital transformation can be viewed through the time taken to resolve procedures, compliance costs, and the level of convenience for citizens and businesses.
Some procedures have significantly reduced implementation time. The group of procedures for birth registration, permanent residency registration, and health insurance card issuance for children under 6 years old decreased from 21 days to 4 days. The group of procedures for death registration, permanent residency deregistration, funeral allowance, and funeral cost support decreased from 25 days to 10 days.
The requirement for online public services, therefore, does not stop at merely digitizing procedures. A service is only truly convenient when the process is simplified, data is exploited to reduce operations, and processing time is shortened.
In local practice, Mr. Cu Ngoc Trang, Director of the Hanoi Department of Science and Technology, stated that the City is implementing a 100-day digital transformation acceleration campaign. One of the focused contents is the group of 5 procedures for secured transactions using land use rights.
With a frequency of approximately 300,000 dossiers per year, bringing this group of procedures to a full-process online system aims to shorten implementation time and reduce compliance costs for citizens, businesses, and credit institutions.
The Department of Science and Technology forecasts that when simultaneously deployed across the entire City, this solution could save approximately 651.57 billion VND in administrative procedure compliance costs annually.
Also according to Mr. Cu Ngoc Trang, Hanoi identifies data as an important resource, but the current situation shows that data is still fragmented across many systems and in different formats. This leads to situations where officials, especially at the grassroots level, have to perform repetitive operations on multiple software.
To address this issue, the City has implemented a plan to migrate and standardize data into a shared Data Warehouse. According to the roadmap, by the end of 2026, the City expects to complete 93 data groups.
In the area of household businesses and small and medium-sized enterprises, Hanoi aims to support at least 10,000 household businesses and 100 craft villages in applying digital platforms during the 100-day campaign.
These goals are set along with the requirement to put data, platforms, and services into actual operation, rather than merely completing system construction.
Citizens can perform online administrative procedures via VNeID - Photo: chinhphu.vn/Thu Giang
According to Mr. Le Anh Tuan, Deputy Director of the National Digital Transformation Department (Ministry of Science and Technology), from July 1, 2026, the Digital Transformation Law officially takes effect. Concurrently, many important documents have been issued, such as Decree No. 224/2026/ND-CP detailing a number of articles and implementation measures of the Digital Transformation Law, the National Digital Transformation Strategy for the period 2026-2030, with orientation to 2045, and the National Digital Master Architecture Framework.
The Ministry of Science and Technology also issued regulations on investment management, quality management of digital transformation projects, and a set of criteria for assessing the readiness of administrative procedures, creating a basis for standardizing the implementation process and evaluating the effectiveness of digital transformation tasks.
Along with institutional improvement, resources for digital transformation have been strengthened. Decree No. 224/2026/ND-CP stipulates state budget expenditure tasks for digital transformation and mechanisms related to investment, procurement, service leasing, and piloting in digital transformation. The policy of allocating at least 1% of state budget expenditure to digital transformation also creates additional resources for tasks in this field.
Larger allocated resources also impose stricter requirements on usage efficiency. A system that is invested in but has few users, a database that is not updated, or a platform with overlapping functions with another system will hardly maximize the value of the investment.
The identification of 79 national shared digital platforms is one of the solutions aimed at limiting overlapping investments, increasing connectivity, and shared exploitation. The 100-day plan simultaneously focuses on addressing tasks that have been allocated resources but are being implemented or disbursed slowly.
According to Deputy Minister of Science and Technology Bui Hoang Phuong, the institutional system, mechanisms, policies, and legal framework for digital transformation have been fundamentally completed. The current issue is to organize synchronous and effective implementation to bring policies into reality.
Based on the 100-day Action Plan of the Central Steering Committee, the Ministry of Science and Technology focuses on removing difficulties and obstacles during the implementation process; accelerating the operation of digital platforms and shared databases, strengthening data connectivity and sharing, and supporting ministries, sectors, and localities to enhance management and administration efficiency.
"The ultimate goal is to make national digital transformation substantive, enhance governance, administration efficiency, and the quality of services for citizens and businesses," the Deputy Minister emphasized.
From railways and aviation to public services and local activities, the effectiveness of digital transformation can be demonstrated through specific indicators.
In railways and aviation, it's the control and authentication time and the number of steps passengers have to take. In public services, it's the resolution time and compliance costs. In localities, it's the amount of standardized and connected data, the number of users, and the number of changed processes.
These indicators help shift the evaluation focus from whether implementation has occurred to whether implementation has created change.
This is also a requirement of the 100-day Plan: managing by output products, actual usage levels, and value generated, instead of solely relying on task completion progress.
Therefore, when the peak period ends, the task completion rate will be one indicator, but it needs to be considered along with actual results: whether the product has been put into operation; whether data is connected, exploited, and reused; how many users there are; and whether the time and cost of performing tasks have decreased.
100 days is a specific phase in the implementation process of Resolution No. 57-NQ/TW. The results of this phase will be demonstrated through products put into use, connected data, and shortened, changed processes in reality.
Procedures
