(Haiphong.gov.vn) - On the afternoon of January 19, the Thematic Monitoring Team of the Standing Committee of the City People's Council led by comrade Pham Quoc Ka, Head of the Legal Department of the City People's Council [...]
(Haiphong.gov.vn) - On the afternoon of January 19, the Thematic Monitoring Team of the Standing Committee of the City People's Council led by Mr. Pham Quoc Ka, Head of the Legal Department of the City People's Council, worked with the City Inspectorate on the work of resolving complaints, denunciations and petitions from citizens. Also attending were representatives of relevant departments, branches and units.
Work scene.At the City Inspectorate, citizen reception and resolving complaints and denunciations are always given attention and identified as key political tasks; The work of advising the City People's Committee to implement this work is always timely and consistent with the actual situation in the city. Coordination with People's Committees at all levels, relevant departments, branches and agencies in carrying out assigned tasks is increasingly being strengthened and emphasized. A citizen reception room has been arranged, fully equipped with facilities to serve citizen reception according to regulations; issued a document assigning 04 civil servants to regularly receive citizens, monitor and handle complaints, denunciations, petitions and feedback. From July 1, 2021 to June 30, 2023, the City Inspectorate received 108 people.Receiving citizens with 101 cases; Received and processed 871 complaints, denunciations and petitions.
City Inspectorate leaders reported at the meeting.At the meeting, the City Inspector requested that the city continue to pay attention and direct the strengthening of citizen reception and settlement of complaints and denunciations; including: strengthening the responsibilities of Party committees at all levels in leadership, direction, and inspection of the settlement of complaints and denunciations; Direct, inspect, and urge the effective implementation of regulations on complaint settlement and denunciation settlement conclusions that have come into force; Promote the application of information technology in management, administration, updating, receiving and resolving complaints, receiving citizens...
Comrade Pham Quoc Ka, Head of the Legal Department of the City People's Council, spoke at the meeting work.Through monitoring documents, listening to reports and opinions, the Supervision and Evaluation Team and the City Inspectorate promptly advised the City People's Committee to issue instructions to all levels and sectors to properly implement the work of receiving citizens, resolving complaints and denunciations in the city; Coordination with departments, branches and localities is increasingly being strengthened and focused on grasping the situation of complaints and denunciations in the city; promptly advise the City People's Committee to consider directing and resolving the situation of crowded gatherings, which can easily become "hot spots".
The supervision team requested the City Inspectorate to continue to perform well its advisory role to help the City People's Committee manage the State in citizen reception, resolving complaints and denunciations, contributing to stabilizing the political security situation, social order and safety in the city; Strengthen the application of information technology in the management and operation of the inspection industry; Promote propaganda and dissemination of legal regulations in the field of management of the industry; Pay attention to professional training, training to equip knowledge and skills in citizen reception... Recommendations from the City Inspectorate and Supervision Team will be received and will be reported to competent authorities for consideration and decision.
Procedures
