Implement a smart public mobilization model in 2024 "Improving the quality of public services at the Department receiving documents and returning business registration results"

Continuing the results achieved when implementing the skillful mass mobilization model in 2021, 2022, 2023, in 2024 the Business Registration Cell continues to register to implement the skillful mass mobilization model "Improving the quality of public services at the Department of receiving documents and returning business registration results" with specific targets: (1) Continue to shorten the time to process new establishment registration documents Enterprises have 1.5 days left compared to 3 working days according to regulations; (2) Expected to issue 3,000 Business Registration Certificates to newly registered businesses; (3) Continue to guide and support businesses in implementing electronic business registration procedures to reach 100%; (4) Return results via public postal service at a rate of over 80% of the total number of applicationsreception profile; (5) Propaganda to the business community Zalo Page of "Hai Phong Business Registration Office".

To effectively implement the above targets, the Business Registration Cell has directed party members and civil servants at the Business Registration Office to implement the following contents:

• Dedicated to guiding organizations, individuals and businesses to work at the Department to receive applications and return Business Registration results. At the Department of Receiving and Returning Business Registration Results, we arrange civil servants with good experience and expertise to guide business registration procedures directly or through electronic and phone applications.
• Instruction and support for people and businesses to create online business registration accounts with the goal of businesses being able to submit valid documents from the first time. During the process of processing documents, the processing officer proactively contacts the applicant or notifies the direct contact phone number to exchange instructions on supplementing documents, shortening the time for business registration, especially using the Zalo and Ultra View platforms to answer and support businesses' problems during the application preparation stage and when performing online application submission operations.

– Publicly post detailed content of administrative procedures in the field of establishment and operation of enterprises as well as directly exchange and guide organizations and individuals for each administrative procedure. Upload instructions on business registration procedures, charter forms, meeting minutes, and business decisions on the Department's website (http://haiphongdpi.gov.vn).

– Widely propagate the goals and benefits of electronic business registration through the Department's website and mass media. Organizations and individuals who register to carry out administrative procedures electronically are exempt from business registration fees, cut travel costs and shorten the time for carrying out administrative procedures.

• Arrange an area to use free utilities, fully equipped with necessary equipment, tools, and materials such as desktop computers, printers, scanners, photocopiers, paper, and stationery so that when necessary, organizations and individuals can use it for the purpose of accessing the internet, looking up, drafting, completing business registration documents, creating business registration accounts, digitizing documents, and submitting online applications at the website http://dangkyquamang.dkkd.gov.vn.
• Continue to effectively operate the Zalo Page "Hai Phong Business Registration Office" to easily convey information and guidance content, support the implementation of business registration procedures and market entry from the Business Registration Authority, and at the same time support people and businesses to easily and promptly access information and guidance on business registration procedures during the implementation process, create QR codes for people and businesses to easily access, access instructions or contact information. Contact the Business Registration Office.

Up to this point, business registration procedures in Hai Phong city have been implemented according to level 4 online public services, whereby transactions in the process of processing documents and providing services are carried out entirely on the network environment, individuals and businesses do not need to submit paper documents to the business registration agency, and the results are returned via public postal service. 100% of business registration applications in the city have been received and processed online, whereby the business is the one who digitizes the documents in the business registration application, downloads and attaches it to the National Business Registration Information System during the online application process. People and businesses gradually acceptn found that submitting documents online really reduces time, costs, and effort when carrying out administrative procedures in the field of business registration.

Along with the companionship of Business Registration Party cell members and Business Registration officials with businesses in the process of carrying out business registration procedures, with an enthusiastic and friendly spirit while exchanging and guiding businesses, the model "Improving the quality of public services at the Department receiving dossiers and returning Business Registration results" has received positive feedback on how to submit online dossiers from the business community in the city and across the country. How to submit online applications for public services in general and procedures in the field of business registration in particular. The average processing time for new establishment documents of the Business Registration Office is 1.43 days, and results can be returned within the same day for documents.Changing the content of business registration is simple. Supporting businesses through the Zalo and Ultra View platforms has contributed to creating a change in businesses' awareness of submitting applications online, especially for individuals who submit applications online but cannot go directly to the Business Registration Office of Hai Phong city due to geographical distance.

Currently on the Zalo Page of "Hai Phong Business Registration Office" there are many useful news and articles for businesses, such as the articles "What businesses need to do after being granted a Business Registration Certificate", "Consistency between paper records and the registration system when carrying out online business registration procedures", "Free support of digital platform services for newly established businesses". The city's business community can access the Zalo Page of "Hai Phong Business Registration Office" at phone number 0981823769 or scan the QR code, press the "Interest" button to regularly monitor and be provided with timely information.

In the first 9 months of 2024, the Business Registration Office has processed 13,894 business registration dossiers, including 2,579 new establishment registration dossiers (it is expected that by the end of 2024, it will exceed the target of issuing 3,000 Business Registration Certificates for newly established businesses), 4,963 registration dossiers to change business registration content, 2,233 dossiers for registration of temporary business cessation, returned results of 12,025 dossiers for business registration and operations via public postal services (out of a total of 13,317 dossiers with business registration results), reaching a rate of 90.298% (exceeded the target of returning results through public postal services at a rate of over 80% of the total number of received dossiers).